Standard Warranty Policy

All analytical instruments sold by Nippon Instruments North America are warranted to be free from defects in material and workmanship for two (2) years from the date of installation. In any case where the Customer schedules the installation to start later than 60 days after shipment or if such delay is caused through the Customer's inability to provide adequate facilities or utilities, then the warranty period will begin on the 61st day from the date of shipment.

Defect Resolution
Upon notification of defects during the warranty period, Nippon Instruments North America reserves the right to repair instrument malfunctions, replace defective parts, or refund an equitable portion of the purchase price of the instrument.

Standard procedure for resolution of any such defect is for the Customer to contact our Customer Support Department by phone or email (see contact information below). The defect will be thoroughly diagnosed through phone/email communications, and if the resolution requires instrument repairs or replacement parts, a Field Support Representative will be dispatched to the Customer's site or the unit will be sent back to the Nippon Instruments North America service center in College Station, Texas to ensure proper repair/replacement of the instrument and/or parts.

Limitation of Warranty
This Warranty does not cover third-party software supplied by the Customer, equipment and software warranted by another manufacturer, or replacement of expendable items and those of limited life, such as but not limited to: Pump tubes, tubing, filters, o-rings, combustion tubes, amalgamation traps, glass bubblers, sample containers/vessels, and other consumable items.

In addition, this Warranty shall be void in the event of accident, abuse, alteration, misuse, neglect, breakage, improper operation or maintenance, unauthorized or improper modifications or tampering, use in an unsuitable physical environment, use with a marginal power supply, or use with other inadequate facilities or utilities. Reasonable care must be taken by the Customer to avoid such hazards.

This Warranty is expressly in lieu of and excludes all other express or implied warranties, including but not limited to warranties of merchantability and of fitness for particular purpose, use or application, and all other obligations or liabilities on the part of Nippon Instruments North America, unless such other warranties, obligations, or liabilities are expressly agreed to in writing by Nippon Instruments North America.

The resolutions provided herein are the sole and exclusive resolutions of the Customer. In no case will Nippon Instruments North America be liable for incidental or consequential damages, loss of use, loss of production, or any other loss incurred.

Customer Support Contact Information

Toll Free Support Line: 1-877-247-7241

Technical Support: (979) 260-1625

After Hours (Emergency): (979) 255-8707

Tech. Support Email: support@hg-nic.us