Q. How do I get more information about NIC's mercury analyzers?

A. More information can be obtained by completing the "Contact Us" form on the website, email to sales@hg-nic.us, or simply calling us directly at 979.774.3800 or Toll Free at 1-877-247-7241.

Q. Does NIC have a local representative that I can contact?

A. Yes we do, and you can find them on the "Contact Us" page of the website by clicking to find a sales representative in your area. This will provide you with your representative's direct contact information.

Q. NIC offers many different types of mercury analyzers, so how do I know which one is best for my application(s)?

A. We provide a few different options for determining which of our mercury analyzers would best suit your specific needs. You can use the "Product Recommendations" resource on our website, you can contact your local sales representative, or you can contact our main office directly.

Q. Does NIC offer onsite customer support, or do we have to send the instrument back to the factory if repairs are needed?

A. We do provide onsite customer support for all of our customers. Onsite support is free of charge during the warranty period. In today's world, it seems like customer support is being abandoned by most companies, but we take great pride in "going the extra mile" to ensure that all of our customers receive exceptional support.

Q. What type of warranty is provided by NIC?

A. Our standard factory warranty for new analyzers in North America covers all parts and labor for a period of Two Years from the date of Installation. For more details, you can view our "Standard Warranty Policy" in the Customer Support section of the website.

Q. Where are the NIC mercury analyzers manufactured?

A. All NIC mercury analyzers are manufactured in Osaka, Japan.

Q. Since the analyzers are manufactured in Japan, how do I get spare parts and consumables?

A. The Nippon Instruments North America office in College Station, TX, USA stocks spare parts and consumables for all the mercury analyzers sold in North America, and all direct contact and after-sales support for analyzers sold in North America is handled by this office, as well.

Q. What makes NIC different from other companies that provide mercury analyzers?

A. Focus! NIC focuses on mercury analyzers and does not dilute their knowledge and staff across multiple product lines. It is NIC's focus and drive to be the best mercury analyzer company in the world that results in our innovative designs, unmatched quality, and exceptional support.

Q. Some of the NIC mercury analyzers seem very different from what I'm used to. Why?

A. Most mercury analyzers from other companies have been designed to mimic the rest of the mercury analyzers out there. NIC has always been a leader and innovator in the realm of mercury analyzers, and we design our analyzers to provide our customers with superior results while reducing maintenance requirements, reducing reagent consumption, reducing waste production, and being simple to operate.